In the Spotlight: Bitesize Bio’s Account & Infrastructure Manager

Andy Campbell is Bitesize Bio’s Account & Infrastructure Manager. In his own words, Andy is an “early bird by circumstance” and self-proclaimed caffeine addict who jumps at any opportunity to help others. Here’s what we found out about his career so far and role at Bitesize Bio.

How Andy Campbell got here

Like many of us, Andy didn’t follow a traditional path to his current role. He last worked as an infrastructure manager and project manager in the lighting sector. When COVID hit, that job was put on hold, so he began helping Nick with some infrastructure work at Bitesize Bio. One thing led to another, and what began as a temporary project turned into a full-time role.

As our Account & Infrastructure Manager, he works at the intersection of client care and internal operations. On the client side, Andy sees his role as a customer advocate, ensuring that what we deliver aligns with what our clients truly need. Behind the scenes, he manages the systems and workflows that keep everything running smoothly, with a particular focus on minimizing gaps and inefficiencies.

It’s a role that suits him. “I’ve worked in customer service in one form or another since I was 11,” Andy explains. “Fulfilling client and audience needs is the most important part of what we do. And there’s always something new to learn: new tools, new systems, new ways of thinking.”

Andy’s superpower

A common misconception? “That what I do is somehow mystical,” he laughs. “People ask, ‘How did you get Asana to do that?’ Really, it’s about understanding human needs and matching them with the right tools.”

One of the most valuable things Andy has learned in this role is how important it is to understand people. Not just what they ask for, but what they truly need, whether it’s practical support, reassurance, or simply being heard. “Understanding people is just as important as understanding systems. Long-term relationships are built on that.”

Andy is also open about being neurodivergent, having been diagnosed as a high-functioning autistic adult. “It’s not something I talked about until recently, but it helps explain a lot about how I think and work. And I’m happy to share that now.”

Andy outside of work

Outside of work, Andy is a volunteer in audio production and an avid collector of physical media, especially films. He’s also been known to build everything from a DIY TARDIS to a Minecraft Nether portal. Recently, he finished writing a piece of music that had been in progress since 2006. “I’ve got a few projects on the go at any one time,” he says.

His favorite travel destination? Adelaide, Australia, where he visited family as a child. “It’s very welcoming, stunningly beautiful both in the natural and urban areas. I loved it. Just not the bugs!”

These days, Andy fuels his workdays with morning coffee and the occasional Pepsi Max (cherry preferred, lime avoided). And when asked if he’d swap jobs with anyone for a day? “No, I’m quite happy here,” he says. “We do good work with good people, and we help scientists who might otherwise feel isolated or stuck. That matters.”

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